Shipping & Delivery Policy

At Hello Amelie, every keepsake is prepared with care. We know the anticipation of receiving something meaningful, and we want you to know what to expect while your order makes its way to you.

Order Processing & Production

Our jewelry is made to order, with personalization details prepared especially for you.

Please allow approximately 1–2 business days for production and order preparation.

Business days exclude weekends and applicable holidays.

Shipping & Delivery Times

Our estimated total delivery timeframe is 10–14 business days from the date your order is placed, including production and shipping.

This is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on order volume, carrier processing, weather, holidays, and other circumstances.

We will provide tracking information as it becomes available.

Shipping Rates

We offer complimentary standard shipping on eligible U.S. orders of $85 or more.

For orders below $85, the applicable shipping fee will be displayed at checkout.

Shipping eligibility and charges are calculated at checkout based on your order, applicable promotions, and delivery address.

Order Tracking

Once your order has been dispatched and tracking information becomes available, we will send you a shipping confirmation.

Your package may pass through multiple shipping partners before reaching its final destination.

During these transitions, tracking updates may take additional time to appear. A temporary pause in tracking does not necessarily mean your package has stopped moving.

Shipping Addresses

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact us as soon as possible at hello@helloamelie.co.

We will do our best to assist, but we cannot guarantee that address changes can be accommodated once an order has entered processing or shipment.

Delayed, Lost or Damaged Packages

If your order is delayed beyond its estimated delivery window, your tracking information has stopped updating, or your package arrives damaged, please contact us.

Our customer care team will help investigate the issue with our fulfillment and shipping partners and work toward an appropriate resolution.

If we cannot ship within the promised timeframe, we will provide any notice, cancellation opportunity, or refund required by applicable law.

Changes & Cancellations

Because our pieces are made to order, please review your personalization and delivery information carefully.

If you need to request a change or cancellation, contact us promptly. Once production has begun, changes or cancellations may no longer be possible, except where required by applicable law.

For more information, please review our Returns & Refunds Policy.

Contact Us

For shipping questions or assistance with your order, please contact:

Hello Amelie
Customer Care: hello@helloamelie.co

We look forward to bringing your keepsake home to you.