FAQs

Frequently Asked Questions

How long does my order take?

Each Hello Amelie piece is prepared to order. Production generally takes 1–2 business days. Estimated total delivery time is 10–14 business days. Delivery estimates can vary due to carrier processing and other factors outside our control.

Do you offer free shipping?

Yes. We offer complimentary shipping on eligible U.S. orders of $85 or more. For orders below that amount, shipping rates are displayed at checkout.

Can I customize my jewelry?

Many pieces can be personalized with initials, names, birthstones, or other available options. Please review your selections carefully before placing your order.

Can I change or cancel an order?

Contact us as soon as possible if you need to request a change or cancellation. We will do our best to help, but modifications may not be possible once production begins.

Can I return a personalized piece?

As our pieces are prepared to order, we generally cannot accept returns or exchanges for a change of mind or personalization details entered incorrectly by the customer, except where required by law. If an item arrives damaged, defective, or incorrect, please contact us so we can help. See our Returns & Refunds policy for details.

How can I reach you?

Email us at hello@helloamelie.co.